What can be said for 2021 is that it provided us all with some time to think and what may happen in 2022; are we ready for a different world?
Many of you who are reading this blog must have become experts in some form or other using technology such as face-time, Zoom, Teams or some other type of communication technology to do your business or simply communicate with family, friends, colleagues, or customers. What phenomenal tools these technologies have offered and thankfully supported the business and personal needs while working from home.
The engagement with online technology meant many had to become overnight experts in how to use these tools. Some of us managed to conduct very successful training sessions, customer discussions, educational programs, and sales presentations.
The trends for 2022 are an extension of what we see now and how technology supports what we do in business and our day to day lives. The trend patterns will incorporate more online programs since these are both convenient and economical to run. Being able to participate in group sessions of an online nature allow participants to engage in an anonymous or open manner allowing everyone to manage sessions according to their own particular needs. Training online also creates a larger pool of participants and opportunity to create effective working groups which can be geographically distant.
We continuously need to be a little more street smart to maintain a competitive profile in the business world. It’s of no surprise that the market will have new graduates entering the work force and increased labour forces from international markets making it ever more competitive for those currently employed or seeking employment.
Be agile, ready, and willing to be open to a new way of doing things and engagement with your business colleagues. Training is going to be something different in the new world of business and those companies who recognise a need to up-skill their staff will benefit significantly.
There’s a potential downside of managing separation from the workplace and face to face real time contact. It might not sound critical at the moment however, human beings strive for contact with other humans and separation can cause problems of a psychosocial nature. Maybe there will be a need to address this through online sessions to support the needs of staff and a recognition that this is a potential issue that can seriously affect the overall business development.
Looking ahead, online sessions and continued use of our now everyday technologies will continue, working from home on either a permanent or part time basis will be the norm, companies using more technology-based tools for client and staff engagement will expand, training tailored to meet the non-office-based staff and feedback systems will become more prevalent. We expect a number of innovative changes to come to market in reaction to the last 18 months.